A call goes unanswered
Your existing phone setup routes only the missed call into the recovery workflow.
Missed-call recovery for home-service businesses
Missed call? Your customer gets a text in seconds.
When you cannot answer, a short, business-approved message asks what the caller needs and where. Your team receives the reply and decides what happens next.
Seven-day pilot
Keep your current number
No long contract
9:42LTE ▮▮▮
YC
Your Plumbing Company
Text message
Response started automaticallyNo AI pretends to be the technician.
No setup feeFor the first three founding partners.
Client-owned accountYou keep ownership of the number, data, and usage billing.
One focused workflowMissed call → helpful text → owner alert.
Measured, not promisedSee the exact calls, replies, and qualified opportunities.
Simple by design
Recover the opportunity without adding another app to your day.
The automation opens the conversation. Your team decides what happens next.
A helpful text goes out
The caller gets a short, business-approved message asking what they need and when.
You receive the details
When the customer replies, your team gets an alert and takes over the conversation.
Opportunity estimator
What could unanswered calls be worth?
Use your own assumptions. This estimates the value of jobs represented by recovered conversations—not guaranteed revenue.
Illustrative monthly opportunity
C$970
About 3 recovered conversations per month
140
C$100C$1,500
5%40%
Formula: missed calls × 4.33 weeks × estimated recovery rate × average job value. Results are illustrative.
Email me a free workflow audit
No call required. Send the estimate and receive a written recommendation.
Interactive demo
See one missed call get recovered.
This is an example flow using a fictional plumbing company. No real text is sent.
Ready when you are
Missed call detected
Automatic text sent
Customer replies
Owner receives alert
Live workflow previewStanding by
Incoming call missed
Customer call was not answered after the business's normal ring time.
9:42:00 AMAutomatic reply from Your Plumbing Company
“Sorry we missed your call. Are you looking for service today? Reply with the issue and neighbourhood. Reply STOP to opt out.”
9:42:08 AMCustomer
“Basement drain backing up near Bayview & Major Mackenzie. We need someone today.”
9:42:31 AMOwner alert sent
New missed-call lead replied with their issue and location. The business can now respond directly.
9:42:32 AM
The pilot scorecard
Know whether it worked after seven days.
No invented revenue claims. The pilot records the few numbers that actually matter, then the business decides whether to continue.
How often a real caller reached the recovery workflow.
Whether the approved response reached a text-capable number.
How many callers continued the conversation in writing.
Which replies matched the services and area the business accepts.
A focused first version
A good fit for busy local service teams.
The pilot is intentionally narrow: answer missed callers quickly and measure whether they turn into useful conversations.
Best fit
- You receive urgent or same-day service calls
- You cannot always answer while on a job
- Your customers are comfortable texting
- You want to test before making a commitment
Not the first thing to fix
- Your team already answers nearly every call
- You do not want customers to text the business
- You need a full call centre or AI phone agent
- You cannot track which conversations became jobs
Straight answers
What a business owner will want to know.
Can this work with our existing phone number?
Usually, if the carrier supports conditional forwarding when a call is not answered. We confirm that capability and test caller-ID forwarding before any pilot goes live.
Who owns the Twilio account and phone number?
The client does. York Call Automation configures and supports the workflow, while the business keeps ownership of its communications account and usage billing.
Does the owner need another app?
Not for the founding pilot. New replies are forwarded as written alerts, and the owner follows up from the business phone. A shared inbox can be added later if it is genuinely useful.
Is this an AI phone agent?
No. The founding version uses a dependable, rules-based workflow and never pretends to be a technician. AI voice or advanced qualification should only be added after the basic missed-call process proves useful.
Can the free Twilio trial run a real customer pilot?
The trial is suitable for a technical demonstration using approved test numbers. A real pilot needs an eligible, client-owned account because trial messaging restricts recipients and message content.
What happens if a caller uses a landline or hides their number?
The workflow fails safely: it does not attempt repeated texts. The caller hears a short message explaining that the business missed the call.
Is this a marketing blast?
No. The pilot sends one business-approved service response after an inbound missed call. Opt-out handling, recordkeeping, and message approval are included in the setup checklist.
What happens after the seven-day pilot?
You receive a simple summary of missed calls, delivered messages, replies, and qualified opportunities. Continuing is optional; the first three founding partners can keep the C$99 monthly rate plus their communications usage.
For marketing and web agencies
Add missed-call recovery without building it yourself.
Introduce a contractor who is already generating phone leads. York Call Automation handles the narrow workflow and written support; the agency keeps its client relationship and receives 20% of collected monthly service revenue for 12 months.
- No cost or technical work for the agency
- Client-owned Twilio account and transparent usage
- Written introduction and status updates
- Referral terms confirmed before any client introduction
Three founding spots
Try it for seven days with no setup fee.
We set up one approved message, test the routing together, and track missed calls, replies, and qualified opportunities. The client owns and funds the communications account; continuing after the pilot is optional.
One missed-call workflow
No setup fee for founding partners
Business-approved wording
Written setup and support
Simple end-of-pilot report
C$99/month plus usage only if continued